Get to know the team behind BlueTweak
We build the AI infrastructure that allows in-house teams to transition from manual ticket handling to a human in the loop operation that decreases costs and scales instantly.
Trusted by leaders of CX
Built for the era of humanless CCaaS
BlueTweak is a technology company focused on the gradual handover of support tasks from humans to AI. We believe the future of customer engagement is autonomous, but the path there requires absolute control.
By hosting our own large language models, we provide the intent detection and answer generation needed to automate the front line while keeping your team in the loop for complex strategy.
Expert led innovation
Our team combines decades of contact center experience with deep AI expertise to build a platform that actually works for the modern enterprise.
Adrian Videanu
Head of Development
Radu Dumitrescu
Head of Presale & Digital Transformation
Dan Genes
Head of IT
Daniel Simion
Office Manager
Our Mission
Reshaping the way businesses engage with their customers
Customer support has been treated as a cost center for too long. Our mission is to reshape the economics of engagement by embedding AI into the core of your workflow.
We provide the analytics and control necessary to reduce manual overhead and move your team into a higher standard of operational leadership.
20+
Years of operational experience
326%
Average ROI for our partners
15M+
Interactions processed yearly
LLMs
Private for secure data handling
Intelligent intent detection and gradual handover
We prioritize AI capabilities that allow for a seamless transition of work. BlueTweak detects customer intent and generates precise answers automatically, only involving a human agent when the situation requires a nuanced touch. This allows your operation to scale without increasing headcount or sacrificing quality.
Explore the Technology
Our Values
Sovereignty
We host our own models to protect your data privacy and m our own models to protect your data privacy and m aster local language subtleties.
Autonomy
We build toward a future where AI handles the volume so humans can focus on the value.
Control
We provide complete transparency into every interaction across all your channels.
Determination
We solve the hardest problems in support to deliver results that exceed expectations.
Join the mission
We are looking for determined individuals to help us build the next generation of autonomous support infrastructure.
Join us
Ready to lead the transition to AI?
Let us show you how BlueTweak unifies your channels and starts the journey toward an autonomous, high performance support operation.